Returns Policy

At UnderWraps Underwear®, we want you to feel comfortable and confident in your purchase. If the fit isn’t right or your purchase isn’t quite what you expected, we’re here to help.

Returns and exchanges

You may request a return for a refund or exchange within 30 days of purchase, provided your items are:

Unworn, unaltered and unwashed.
In their original condition, with all original tags attached and packaging intact.
Free from marks, makeup, deodorant, perfume and other odours.

For hygiene reasons, briefs and trunks must only be carefully tried on over your own underwear.

Please provide your order confirmation, receipt or another proof of purchase.

For change-of-mind returns, including choosing the wrong size or colour, you are responsible for return postage and the shipping cost of any replacement items. Original shipping charges are not refundable. Exchanges are subject to stock availability.

These conditions apply to change-of-mind returns only and do not limit your rights under Australian Consumer Law.

How to arrange a return

Email hello@underwraps.co with your order number and let us know whether you would like a refund or exchange.

We will provide a return authorisation number and instructions for sending your items back. Please contact us before posting your return so we can arrange it correctly.

We recommend using tracked postage and keeping your postage receipt.

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome.

For eligible returns, we will refund the amount paid for the returned items to your original payment method, unless otherwise agreed. Please allow additional time for your bank or payment provider to process the refund.

Faulty, damaged or incorrect items

If your item is faulty, arrives damaged or is different from what you ordered, please email hello@underwraps.co as soon as reasonably possible. Include your order number or other proof of purchase, a description of the issue and photographs where practical.

We will assess the issue and arrange an appropriate remedy under Australian Consumer Law. Where a problem is confirmed, we will cover reasonable return postage costs.

Our change-of-mind conditions—including the 30-day period, original packaging and attached tags—do not apply to claims under Australian Consumer Law.

Sale items

Sale items are excluded from change-of-mind refunds and exchanges. Your rights under Australian Consumer Law still apply if a sale item is faulty, incorrectly described or otherwise fails to meet a consumer guarantee.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

For a major failure, you are entitled to choose a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor problem, we will provide a free remedy within a reasonable time. If the problem cannot be resolved within a reasonable time, you may be entitled to further remedies, including a refund or replacement.

Nothing in this policy excludes or limits these rights.